Jackpix Support

Common questions

Can Jackpix improve my chances of winning?

No. Every drawing is random, and every combination has the same odds. Jackpix is for fun and for keeping track of your numbers.

Can I buy tickets in the app?

No. Jackpix does not sell tickets or take bets. Buy tickets from a licensed retailer or your state lottery.

The jackpot or numbers look wrong.

Pull down on the screen to refresh. Results usually appear within an hour or two of a drawing. Always confirm winning numbers with your official state lottery, which is final.

How do I restore Jackpix Pro?

Open the app, go to More, and tap Restore Pro purchase. Use the same Apple Account you bought it with. Pro can be shared with your Family Sharing group.

How does the free trial work?

You can start a 7-day free trial of Pro from the upgrade screen. It never charges you and does not renew. When it ends, Pro features lock again and your saved numbers stay.

I'm not getting "Did I win?" alerts.

Turn them on in More, then Alerts, and allow notifications for Jackpix in iPhone Settings. iPhone decides exactly when the app can check in the background, so an alert may arrive a little while after the drawing. Opening the app checks right away.

Are the tax numbers exact?

No. They are estimates using federal brackets and approximate state rates. Talk to a tax professional before making decisions.

Play responsibly

If gambling stops being fun, help is free and confidential at 1-800-GAMBLER, 24 hours a day.